Continuous Process Improvement (CPI)

CPI is a systematic approach to identifying major issues within an organization or process in order to determine the necessary steps to improve overall performance. For more than 100 years, CPI methodology has served as a means for improving organizational performance, with early adoption in automotive, electronics and military environments, and the approach continues to evolve. Over the last 30 years, several large organizations, including the US Army, US Air Force, General Electric, and Motorola, have yielded billions of dollars in savings by leveraging and applying CPI methodologies. With more than 25 years of experience in CPI application, the Department of Defense (DoD) is considered the lead adopter of CPI within the Federal Government.

Organizations leverage CPI as an approach for identifying, developing, and implementing solutions to different types of problems such as processes that consistently exceed prescribed time limits or deadlines, and organizations struggling to reduce defects in final work products. Adopting CPI as an approach for organizational performance improvement enables: a better understanding of an organization's inefficiencies; standardization and improvement of internal and customer facing processes; and development of a comprehensive improvement strategy.

Continuous Improvement in Health Treatment Record Processing

CPI Development Cycle
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P&R IM's Expertise
P&R IM utilizes CPI as an operational philosophy and has successfully employed a variety of CPI methodologies, including Business Process Re-Engineering (BPR), Lean Six Sigma (LSS), and Total Quality Management (TQM). CPI remains a mainstay of P&R IM's approach to addressing business needs, issues, and challenges.

In 2007, the Under Secretary of Defense for Personnel and Readiness (USD P&R) identified P&R IM as the office of primary responsibility for CPI within P&R. P&R IM facilitates CPI related communications, supports P&R organizations' personnel training efforts in the methods and techniques of CPI, and supports CPI-related mentoring efforts for P&R personnel.

P&R IM manages the CPI Collaboration Forum to facilitate CPI-related communication across the P&R organization. The CPI Collaboration Forum assists P&R organizations in identifying available training and enables a peer feedback mechanism for P&R personnel engaged in CPI projects. The forum fosters P&R collaboration regarding issues that are central to the OUSD (P&R) CPI community, and facilitates development of solutions to improve CPI processes and policies for OUSD (P&R), the Office of the Secretary of Defense (OSD) CPI Program Office, and the OSD CPI Senior Steering Committee, as appropriate.

P&R IM's CPI focused resources include interactive stakeholder briefings to cultivate a foundational understanding of CPI and its methodology application to solve critical organizational and process challenges. Strategically, P&R IM may also assist with the organization-wide integration of CPI by: leveraging CPI as a means to help achieve the OUSD (P&R) Strategic Plan goals; prioritizing CPI efforts and resources; and, documenting internal process and performance improvement activities.

For more information on OUSD (P&R) CPI, please contact the P&R IM Representative.